We do not allow returns on opened items. You may return any unopened items to us within 30 days of your purchase date for a full product refund. If you choose to return a product and it's been shipped out already, you will be responsible for shipping costs as well as a processing fee to cover the transaction. That being said, we're open to hearing your situation, especially if something doesn't sit right with you. Please email Tom and Sean at founders@sipdripp.co if you're in this situation. When things go wrong, photos and/or videos that support your incident help us improve everyone's experience greatly.